Wefrnd Privacy Policy
Effective Date: 20 Sep 2025
This Privacy Policy describes how Nova Unicorn Pvt Ltd, doing business as Wefrnd (“Company”, “we”, “us”, “our”), collects, uses, shares, and protects your personal data when you use our social connection app (“App”) and website (“Website”) (together, the “Platform”). By using the Platform, you agree to this Privacy Policy. If you do not agree, please do not use the Platform.
1. Information We Collect & How We Use It
We collect only the minimum information required to provide secure audio/video call connections and basic profile setup. In some cases, we may also require identity verification (KYC) depending on the services you use.
| Type of Data | Examples | How We Use It |
|---|---|---|
| Sign-up / Account Data | Phone number (for OTP login), user ID, gender, year of birth | To create your account, authenticate login via OTP, provide age-appropriate access, and support users. |
| Profile Information | Avatar/username (chosen by user) | To display your identity on the Platform and personalize interactions. |
| Device & Technical Data | Device type, OS, IP address, app version, usage logs, error logs | For app operations, troubleshooting, analytics, security, and fraud prevention. |
| Call Data (Metadata only) | Duration, time, type (audio/video) of calls | To provide services, prevent misuse, and improve quality. |
| Customer Support / Feedback | Information you provide when contacting support | To resolve issues and improve services. |
| KYC Information (if applicable) | Government-issued ID, name, address, selfie/photo verification (only for selected users where required by law or specific services) | To verify identity, prevent misuse/fraud, comply with legal obligations, and ensure safe use of the Platform. |
🚫 We do not collect or store:
- Passwords (only OTP login is used)
- Uploaded photos, videos, posts, comments, likes, or bios
- Your phone contacts
2. Cookies & Similar Technologies
We may use cookies, device storage, or similar technologies to:
- Keep you logged in securely
- Store preferences (e.g., avatar settings)
- Improve app performance and security
You may manage cookies through device/browser settings.
3. Sharing & Disclosure of Information
We share information only as necessary:
- With other users: Your avatar, username, and call status may be visible during interactions.
- With service providers: Cloud hosting, analytics, and communication service providers who help us operate the Platform.
- For KYC verification: If KYC is required, your documents may be shared securely with trusted verification providers or authorities.
- For legal/safety reasons: To comply with law, prevent fraud, or protect the rights and safety of users.
- Business transfers: In case of mergers/acquisitions, data may be transferred with safeguards.
We do not sell your personal data.
4. Data Storage & Security
Data is stored on secure servers (e.g. AWS, Google Cloud). Industry-standard measures (encryption, access controls) protect your data. Since no passwords are used, OTP-based login ensures secure authentication. KYC documents (if collected) are encrypted and stored only as long as legally required.
5. Data Retention
We keep your data only as long as necessary to provide services or comply with legal obligations. Call metadata may be stored for a limited time for security, fraud prevention, or regulatory reasons. KYC documents are retained only for the period mandated by law or service-specific needs, after which they are securely deleted. No user-uploaded content exists on our Platform.
6. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access or update your profile info (avatar, username, year of birth).
- Request deletion of your account and associated data.
- Withdraw consent for optional features (e.g., location, if enabled).
- Request access or deletion of your KYC data (subject to legal and regulatory retention requirements).
7. Third-Party Links
Our Platform may contain links to third-party services (e.g., ads or external sites). Their use of your data is governed by their own privacy policies.
8. Communications from Us
- Service-related messages: We may send OTP codes, security alerts, or updates (cannot be opted out).
- Promotional messages: Sent only with your consent, and you can opt out anytime.
9. Grievance Officer
In compliance with Indian IT laws, we have appointed a Grievance Officer to address complaints regarding your data or usage of the Platform.
Grievance Officer: Harsh Prasad
Email: info@wefrnd.com
Address: Nova Unicorn Pvt Ltd, Uttam Nagar, New Delhi
Working Hours: Mon–Fri, 10 AM – 6 PM IST
10. Changes to this Policy
We may update this Privacy Policy from time to time. Updates will include a “Last Updated” date. Significant changes will be communicated through the App or via email.
11. Contact Us
For questions or requests regarding this Privacy Policy, contact us:
Nova Unicorn Pvt Ltd
📧 Email: info@wefrnd.com